FULL GAME

Rabu, 27 November 2019

Celebrate Thanksgiving With The El Gang!

Don’t burn the turkey!

Thanksgiving wouldn’t be complete without this staple!
Level 10 and up; per account

[Cobo] Smoked Turkey x50
Clear dungeons within your level range once!
(Repeat this as many times as you want and get 50 every time!)

Selasa, 26 November 2019

Travel in the Best Way Possible!

FUTURISTIC TRAVEL UNLOCKED!

11/27/2019 – 12/25/2019 (Ends 23:59 PST)

Hover Bike Attack Z

Hover Bike Attack X

Hover Bike Attack C

IT’S HOVER TIME!

Senin, 25 November 2019

[ANNOUNCEMENT] New Restoration Policy

Hello El Gang,

Presented below is the new Item Restoration/Exchange Policy. This policy provides the details associated with the services we offer regarding any and all restoration, return or exchange requests due to items that may have been lost due an accident.
Please keep in mind that we will not honor requests for restoration, return or exchange that exist beyond the parameters listed below.

Item Restoration/Exchange Request:

If a player wishes to restore, return or exchange an item, you must submit a ticket via the Game Support Ticket system via the Elsword Online website.
You will be allowed to have your items restored/exchanged 1 time per year, starting from the last requested restoration.
(This service will be allowed 1 time per year, per account, not per category)

Items from the Item Mall

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.
- Will Restore:
  - If a player accidently gifted an item for the wrong Player or Character
  - If a player accidently bought the wrong item
- Will Not Restore:
  - If the item is already opened/used
  - If the item is applied immediately upon purchase

In-game Items

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.

Will Restore:
- Only the items listed below
- Reason: NPC Resell, Discard, Pet Food

Restorable Items	Reason
Apocalypse Type-Void Weapon	Discarded, Pet Food, Resell
Elrianode Set	Discarded, Pet Food, Resell
Amethystine Prophecy Set	Discarded, Pet Food, Resell
Raid Weapon/Accessory	Discarded, Pet Food, Resell

Mail Items

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.
- Reason: Sent to the wrong recipient
  - We will offer restoration only if the recipient hasn’t used the item
  - When restoring, the mail that was sent to the wrong player will be deleted and the item will be returned to the sender
- Will Restore:
  - ED, Rare Costumes/Accessory (Ice Burners)
- Will Not Restore:
  - Items and ED that cannot be retrieved because the recipient already opened the mail
  - Items with a deletion or expiration date
  - Items with sockets, seal counts, and enhancement stages
  - If it’s not possible to check the objective data of the item in question
  - Items lost due to account sharing will not be restored
  - If the recipient deleted the mail without receiving the item

Please be aware that although we wish to satisfy every restoration request, restoration of any kind is not guaranteed.
Restorations are offered as a courtesy, and all restoration requests are graded on a case by case basis.
Requests regarding circumstances and/or items that exist beyond the scope of what has been detailed above will not be considered for restoration.
The KOG Games Restoration Policy is offered at the sole discretion of the company. In all cases, the company has the final say as to the outcome of any restoration request.

As such, all pending cases will be managed based on the new, aforementioned Restoration Policy.

Selasa, 19 November 2019

November 20th Patch Notes

Maintenance
Schedule	GAME Start Date/Time: November 20, 0:00AM PST End Date/Time: November 20, 3:00AM PST Total Downtime: 3 hours
Events
Added	Ariel’s Lucky Coin Event
Ended	Dungeon Revamp Event
Cash Items
Added	Costume Abandoned Nobility – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59)
	Ice Burner Laby’s Salvatore Ebalon (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Ventus (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Gaia (2019-11-20 After Maintenance ~ 2019-12-17 23:59)
	Package Abandoned Nobility Package – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Package – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Premium Package – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Premium Package – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Ebalon 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59) Laby’s Salvatore Ventus 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59) Laby’s Salvatore Gaia 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59)
	Customization Ain’s Deep Blue Eyes (2019-11-20 After Maintenance ~ 2020-01-14 23:59) Laby’s Deep Blue Eyes (2019-11-20 After Maintenance ~ 2020-01-14 23:59)
On-going	Ice Burner Mechanic General (2019-10-16 Auto-Open~ 2019-12-25 23:59) Laby’s Chess Arena (2019-10-30 Auto-Open~ 2019-11-26 23:59)
	Costume ELSTAR trinityACE (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59)
	Accessory Halloween Phantom Mobile (2019-10-30 Auto-Open~ 2019-11-26 23:59) Hopping Bunny Twitching Ears – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59)
	Package ELSTAR trinityACE Package (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE Package (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN Package (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE Package (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) trinityACE Fan Package (2019-06-05 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE Fan package (2019-09-04 Auto-Open ~ 2020-01-14 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59) Mechanic General Trial Package (Buying Limit: 1) (2019-10-16 Auto-Open~ 2019-12-25 23:59) Hopping Bunny Twitching Ears – Strawberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) MAZE Fan Package (2019-11-06 After Maintenance ~ 2020-1-14 23:59)
	Customization trinityACE Magic Hour – Another Dance (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Skill Cut-in (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Fan Service (2019-08-28 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE My Dear Sweet – Another Dance (2019-09-18 Auto-Open ~ 2020-01-14 23:59) Superstar Red Carpet (2019-10-02 Auto-Open~ 2020-01-14 23:59) Ain’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Ain’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Laby’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Mechanic General Eyes (2019-10-23 After Maintenance ~ 2019-12-25 23:59) Laby’s Rook Eyes (2019-10-30 Auto-Open~ 2019-11-26 23:59) MAZE Cuz’ (Reset) Another Dance (2019-11-13 After Maintenance ~ 2020-1-14 23:59)
	Pet Kay (2019-10-02 Auto-Open ~ 2020-01-14 23:59)
	Mount Summon Stone: Hallow Wheels (2019-10-30 Auto-Open ~ 2019-11-26 23:59)
Ended	Costume Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59)
	Pet Hedgehog (Elsword ~ Laby) (2019-09-11 After Maintenance ~ 2019-11-19 23:59)
	Package Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Ghostly Pale Pajamas – Faint (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Pet: Hedgehog (Elsword ~ Laby) Package (2019-09-11 After Maintenance ~ 2019-11-19 23:59)
Bug Fix
Diangelion will no longer die due to continuous HP decrease of [Mod] Bloodlust after ‘Fallen Guardian: Helputt’ is defeated in Temple of Trials. Fixed skill tooltip not properly showing when moving the mouse quickly over the skill slots.

[ANNOUNCEMENT] Mechanic General IB Set Ending Early

Good day players,

Please be advised that the Mechanic General Ice Burner Sets duration has been changed and will now end on December 25, 2019 (23:59 PST) instead of December 31, 2019 (23:59 PST).

We apologize for this inconvenience.

-Elsword Team