Celebrate Thanksgiving With The El Gang!

Don’t burn the turkey!

Thanksgiving wouldn’t be complete without this staple! Level 10 and up; per account [Cobo] Smoked Turkey x50 Clear dungeons within your level range once! (Repeat this as many times as you want and get 50 every time!)

Travel in the Best Way Possible!

FUTURISTIC TRAVEL UNLOCKED! 11/27/2019 – 12/25/2019 (Ends 23:59 PST)

Hover Bike Attack Z

Hover Bike Attack X

Hover Bike Attack C

IT’S HOVER TIME!

[ANNOUNCEMENT] New Restoration Policy

Hello El Gang,

Presented below is the new Item Restoration/Exchange Policy. This policy provides the details associated with the services we offer regarding any and all restoration, return or exchange requests due to items that may have been lost due an accident.
Please keep in mind that we will not honor requests for restoration, return or exchange that exist beyond the parameters listed below.
 

Item Restoration/Exchange Request: If a player wishes to restore, return or exchange an item, you must submit a ticket via the Game Support Ticket system via the Elsword Online website. You will be allowed to have your items restored/exchanged 1 time per year, starting from the last requested restoration. (This service will be allowed 1 time per year, per account, not per category) Items from the Item Mall The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident. Will Restore: If a player accidently gifted an item for the wrong Player or Character If a player accidently bought the wrong item Will Not Restore: If the item is already opened/used If the item is applied immediately upon purchase In-game Items The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident. Will Restore: Only the items listed below Reason: NPC Resell, Discard, Pet Food Restorable Items Reason Apocalypse Type-Void Weapon Discarded, Pet Food, Resell Elrianode Set Discarded, Pet Food, Resell Amethystine Prophecy Set Discarded, Pet Food, Resell Raid Weapon/Accessory Discarded, Pet Food, Resell   Mail Items The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident. Reason: Sent to the wrong recipient We will offer restoration only if the recipient hasn’t used the item When restoring, the mail that was sent to the wrong player will be deleted and the item will be returned to the sender Will Restore: ED, Rare Costumes/Accessory (Ice Burners) Will Not Restore: Items and ED that cannot be retrieved because the recipient already opened the mail Items with a deletion or expiration date Items with sockets, seal counts, and enhancement stages If it’s not possible to check the objective data of the item in question Items lost due to account sharing will not be restored If the recipient deleted the mail without receiving the item Please be aware that although we wish to satisfy every restoration request, restoration of any kind is not guaranteed. Restorations are offered as a courtesy, and all restoration requests are graded on a case by case basis. Requests regarding circumstances and/or items that exist beyond the scope of what has been detailed above will not be considered for restoration. The KOG Games Restoration Policy is offered at the sole discretion of the company. In all cases, the company has the final say as to the outcome of any restoration request. As such, all pending cases will be managed based on the new, aforementioned Restoration Policy.

November 20th Patch Notes

Maintenance
Schedule	GAME Start Date/Time: November 20, 0:00AM PST End Date/Time: November 20, 3:00AM PST Total Downtime: 3 hours
Events
Added	Ariel’s Lucky Coin Event
Ended	Dungeon Revamp Event
Cash Items
Added	Costume Abandoned Nobility – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59)
	Ice Burner Laby’s Salvatore Ebalon (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Ventus (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Gaia (2019-11-20 After Maintenance ~ 2019-12-17 23:59)
	Package Abandoned Nobility Package – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Package – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Premium Package – Obscura (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Abandoned Nobility Premium Package – Lumiere (2019-11-20 After Maintenance ~ 2019-12-17 23:59) Laby’s Salvatore Ebalon 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59) Laby’s Salvatore Ventus 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59) Laby’s Salvatore Gaia 1+1 Package (Buying Limit: 10) (2019-11-20 After Maintenance ~ 2019-11-24 23:59)
	Customization Ain’s Deep Blue Eyes (2019-11-20 After Maintenance ~ 2020-01-14 23:59) Laby’s Deep Blue Eyes (2019-11-20 After Maintenance ~ 2020-01-14 23:59)
On-going	Ice Burner Mechanic General (2019-10-16 Auto-Open~ 2019-12-25 23:59) Laby’s Chess Arena (2019-10-30 Auto-Open~ 2019-11-26 23:59)
	Costume ELSTAR trinityACE (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59)
	Accessory Halloween Phantom Mobile (2019-10-30 Auto-Open~ 2019-11-26 23:59) Hopping Bunny Twitching Ears – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59)
	Package ELSTAR trinityACE Package (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE Package (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN Package (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE Package (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) trinityACE Fan Package (2019-06-05 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE Fan package (2019-09-04 Auto-Open ~ 2020-01-14 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59) Mechanic General Trial Package (Buying Limit: 1) (2019-10-16 Auto-Open~ 2019-12-25 23:59) Hopping Bunny Twitching Ears – Strawberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) MAZE Fan Package (2019-11-06 After Maintenance ~ 2020-1-14 23:59)
	Customization trinityACE Magic Hour – Another Dance (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Skill Cut-in (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Fan Service (2019-08-28 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE My Dear Sweet – Another Dance (2019-09-18 Auto-Open ~ 2020-01-14 23:59) Superstar Red Carpet (2019-10-02 Auto-Open~ 2020-01-14 23:59) Ain’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Ain’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Laby’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Mechanic General Eyes (2019-10-23 After Maintenance ~ 2019-12-25 23:59) Laby’s Rook Eyes (2019-10-30 Auto-Open~ 2019-11-26 23:59) MAZE Cuz’ (Reset) Another Dance (2019-11-13 After Maintenance ~ 2020-1-14 23:59)
	Pet Kay (2019-10-02 Auto-Open ~ 2020-01-14 23:59)
	Mount Summon Stone: Hallow Wheels (2019-10-30 Auto-Open ~ 2019-11-26 23:59)
Ended	Costume Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59)
	Pet Hedgehog (Elsword ~ Laby) (2019-09-11 After Maintenance ~ 2019-11-19 23:59)
	Package Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Ghostly Pale Pajamas – Faint (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Pet: Hedgehog (Elsword ~ Laby) Package (2019-09-11 After Maintenance ~ 2019-11-19 23:59)
Bug Fix
Diangelion will no longer die due to continuous HP decrease of [Mod] Bloodlust after ‘Fallen Guardian: Helputt’ is defeated in Temple of Trials. Fixed skill tooltip not properly showing when moving the mouse quickly over the skill slots.

 

[ANNOUNCEMENT] Mechanic General IB Set Ending Early

Good day players,

Please be advised that the Mechanic General Ice Burner Sets duration has been changed and will now end on December 25, 2019 (23:59 PST) instead of December 31, 2019 (23:59 PST).

We apologize for this inconvenience.

-Elsword Team

An Exquisite New Costume Set is HERE!

11/20/2019 – 12/17/2019 (23:59 PST) BE ENGULFED IN ELEGANCE

MAKE IT EXTRA FANCY WITH A MATCHING TOP HAT!

All New Ain & Laby Stuff – OUT NOW!

Laby gets a power up from El Master of the Moon!

11/20/2019 – 12/17/2019 (Ends 23:59 PST) Laby Ice Burner Salvatore Ebalon 1+1 Package (Purchase Limit: 10) 11/20/2019 – 11/24/2019 (23:59 PST)

The El Master of the Wind blesses Laby!

11/20/2019 – 12/17/2019 (Ends 23:59 PST) Laby Ice Burner Salvatore Ventus 1+1 Package (Purchase Limit: 10) 11/20/2019 – 11/24/2019 (23:59 PST)

Earth power! Laby takes harnesses the El Master of the Earth’s strength!

11/20/2019 – 12/17/2019 (Ends 23:59 PST) Laby Ice Burner Salvatore Gaia 1+1 Package (Purchase Limit: 10) 11/20/2019 – 11/24/2019 (23:59 PST)

11/20/2019 – 01/14/2020 (Ends 23:59 PST) What blue eyes you have, Laby and Ain!

[NOTICE] Regarding TeamViewer

Hello Players,

Please be advised that starting November 13th PST, having the TeamViewer application active will force the Elsword Game Client to close. As such, we advise against its use.

You may need to check the following section to make sure TeamViewer is currently not running on your computer.

1. System Tray

2. Task Manager (Process)

In case Elsword still won’t run or can’t connect to the game, please contact our Customer Support for further assistance.

Thank you for understanding and we apologize for this inconvenience.

-Elsword Team

Check Out Maze’s New Groove!

11/13/2019 – 01/14/2019 (Ends 23:59 PST)

[Bug Fix] Guild Honorary Points

The following issue has been fixed:

Players will no longer acquire Guild Honorary Points when entering specific dungeons.

GET READY – Veterans Day Event Starts NOW!

[NOTICE] Server Stability Maintenance

Hello Players

Elsword’s service will be down for the below mentioned time for Server Stability Maintenance.

Game Downtime: 12:00AM – 1:00AM PST (1 hour)

We apologize for the inconvenience and thank you for your patience.

-Elsword Team

Get These Cute Bunnies to Boost Your Cuteness!

11/06/2019 – 12/03/2019 (Ends 23:59 PST) Cuteness Overload!

November 6th Patch Notes

Maintenance
Schedule	GAME Start Date/Time: November 6, 0:00AM PST End Date/Time: November 6, 3:00AM PST Total Downtime: 3 hours
Contents
Added	Dungeon Revamp
Events
Added	Dungeon Revamp Event
Ended	Halloween Event
Cash Items
Added	Accessory Hopping Bunny Twitching Ears – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Strawberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Angel Wings – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Buddies – Blueberry Jam (2019-11-06 After Maintenance ~ 2019-12-03 23:59)
	Package Hopping Bunny Twitching Ears – Strawberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) Hopping Bunny Twitching Ears – Blueberry Jam Package (2019-11-06 After Maintenance ~ 2019-12-03 23:59) MAZE Fan Package (2019-11-06 After Maintenance ~ 2020-1-14 23:59)
On-going	Ice Burner Mechanic General (2019-10-16 Auto-Open~ 2019-12-31 23:59) Laby’s Chess Arena (2019-10-30 Auto-Open~ 2019-11-26 23:59)
	Costume ELSTAR trinityACE (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59) Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59)
	Accessory Halloween Phantom Mobile (2019-10-30 Auto-Open~ 2019-11-26 23:59)
	Package ELSTAR trinityACE Package (Elsword, Chung, and Add) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MEGA CAKE Package (Aisha, Eve, Lu, and Laby) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR ALTER CROWN Package (Rena, Ara, Elesis, and Rose) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR MAZE Package (Raven, Ciel, and Ain) (2019-06-05 After Maintenance ~ 2020-01-14 23:59) trinityACE Fan Package (2019-06-05 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE Fan package (2019-09-04 Auto-Open ~ 2020-01-14 23:59) Pet: Hedgehog (Elsword ~ Laby) Package (2019-09-11 After Maintenance ~ 2019-11-19 23:59) Laby’s Lord Chesterfield – Velvet Topaz (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Lord Chesterfield – Velvet Onyx (2019-10-02 Auto-Open~ 2019-11-26 23:59) Mechanic General Trial Package (Buying Limit: 1) (2019-10-16 Auto-Open~ 2019-12-31 23:59) Elite Tailor – Classic Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Elite Tailor – Master Course (2019-10-23 After Maintenance ~ 2019-11-19 23:59) Ghostly Pale Pajamas – Faint (2019-10-23 After Maintenance ~ 2019-11-19 23:59)
	Customization trinityACE Magic Hour – Another Dance (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Skill Cut-in (2019-06-05 After Maintenance ~ 2020-01-14 23:59) ELSTAR Fan Service (2019-08-28 After Maintenance ~ 2020-01-14 23:59) MEGA CAKE My Dear Sweet – Another Dance (2019-09-18 Auto-Open ~ 2020-01-14 23:59) Laby Custom Motion: Velder Rock n’ Roll (2019-09-18 Auto-Open ~ 2019-11-12 23:59) Superstar Red Carpet (2019-10-02 Auto-Open~ 2020-01-14 23:59) Ain’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Laby’s Heart Eyes (2019-10-02 Auto-Open~ 2019-11-26 23:59) Ain’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Laby’s Teacup Splash (2019-10-09 Auto-Open~ 2019-12-03 23:59) Mechanic General Eyes (2019-10-23 After Maintenance ~ 2019-12-31 23:59) Laby’s Rook Eyes (2019-10-30 Auto-Open~ 2019-11-26 23:59)
	Pet Hedgehog (Elsword ~ Laby) (2019-09-11 After Maintenance ~ 2019-11-19 23:59) Kay (2019-10-02 Auto-Open~ 2020-01-14 23:59)
	Mount Summon Stone: Hallow Wheels (2019-10-30 Auto-Open~ 2019-11-26 23:59)
Ended	Costume Laby’s Velder High Swim Team (2019-09-11 After Maintenance ~ 2019-11-05 23:59) Laby’s Hamel High Swim Team (2019-09-11 After Maintenance ~ 2019-11-05 23:59) Ain’s Animal Pajama (Desert Fox) (2019-09-11 After Maintenance ~ 2019-11-05 23:59) Laby’s Animal Pajama (Bunny) (2019-09-11 After Maintenance ~ 2019-11-05 23:59)
	Ice Burner Laby’s Salvatore Rosso (2019-10-09 Auto-Open~ 2019-11-05 23:59)
	Package Laby’s Velder High Swim Team Package (2019-09-11 After Maintenance ~ 2019-11-05 23:59) Laby’s Hamel High Swim Team Package (2019-09-11 After Maintenance ~ 2019-11-05 23:59)
Bug Fix
Character [Lu/Ciel] ]Fixed Lu ’XXXZ(Hold)X’ command not hitting in certain locations when switching to Ciel. Item Fixed light effect not appearing when using Moonlight Dream custom in Sparring Room. ETC When you use [Cobo] VIP Membership Card to enter a dungeon, you can obtain Treasure Chests and Profession EXP even when your stamina is 0.

 

Maze Fan Packages Are HERE!

11/06/2019 – 01/14/2020 (Ends 23:59 PST) Dance to the beat!

AND! Complete the look with Maze merch!